top of page


This Privacy Notice describes the information that Smarter Technologies LLC, Inc. and our subsidiaries and affiliates (together, “Smarter Technologies LLC”) collect, use, share, and store when you use the following Smarter Technologies LLC products and services: the Smarter Technologies LLC home security systems, security cameras, smart home devices, websites and mobile apps, sales and customer support, monitoring services, camera services, other subscription services, and other online and offline interactions. This Privacy Notice applies to information we collect about you in many contexts.
We may make updates or additions to this privacy notice, so we encourage you to review it periodically. These changes shall be communicated to you as per the process detailed in the “Changes to this Privacy Notice” section.

Smarter Technologies LLC Values Your Privacy
Smarter Technologies LLC’s commitment to providing security and peace of mind extends to how we handle the Personal Information of our customers and the public. Smarter Technologies LLC builds and maintains consumer trust by protecting Personal Information including Sensitive Personal Information and Protected Health Information.

Information We Collect
We collect information that helps us contact you, provide our products and services to you and carry out certain business purposes described below. If we can use this information to identify you, we consider it personal information. This means that data that directly identifies you (like your name) and data that does not directly identify you, but that can reasonably be used to identify you (like the serial number of your device), is considered personal to you.

The information we collect depends on the types of products and services you use. In general, the categories of information we may collect about you include:

Identifiers, such as your name, physical address, email address, telephone number, account name, and device identifiers.
Customer records, such as signature, physical characteristics or description, information about your home or property, and credit-related information (for example, the result of your credit pre-qualification or your FICO score). This information is only collected from customers.
Protected class and demographic information, such as age, sex, gender, disability, marital status, veteran status, race, and ethnicity.
Commercial information, such as information about purchases or quotes, information about subscriptions, products, and services you have shown interest in, and other commercial information.
Device information, consisting of information from devices you connect to or use with Smarter Technologies LLC products and services, including your mobile device, connected devices, and wired and wireless sensors. The information we receive from these devices may include IP address, unique device identifiers such as MAC address, sensor, and activity information (for example, door open, motion detected, glass break sound detected, package detected near door, and person detected in camera’s field of vision), battery status, and Wi-Fi network information. This also includes information about non-Smarter Technologies LLC devices, utilities, and appliances used in your home (for example, use of a Google, Alexa, etc). This information is only collected from customers.

Internet or other electronic network activity information, such as browsing history, search history, device and browser information, and information about your interactions with and use of our products, services, and social media.
Geolocation data, such as from devices you connect to or use with our products and services, including your mobile device, connected devices, and wired and wireless sensors, such as through the use of geolocation features in the devices, or by inference from other information we collect (for example, your IP address may indicate the general geographic region from which you are connecting to the Internet and your Smarter Technologies LLC system sensors may indicate you are at home).
Audio, electronic, visual, or other sensory information, such as photographs, footage, and sounds and noises captured by products and devices installed in or around your home or property. For example, the Smarter Technologies LLC doorbell, outdoor, and indoor cameras capture photographs and footage. This information is only collected from customers.
Professional or employment-related information, such as your job title, employer, and income.
Inferences drawn from the information we collected about you to create profile about you reflecting your preferences. For example, we may infer your individual preferences based on what you view on our websites.

In addition, we also may collect sensitive information, including the following:
•    Social Security number, driver’s license number, or passport number.
•    Account log-in, financial account (including whether you have financed your Smarter Technologies LLC system through a Smarter Technologies LLC lending partner), debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
•    Precise geolocation (for example, your use of Smarter Technologies LLC sensors in your home may indicate the presence of people in the precise geolocation of your home or property).
•    Racial or ethnic origin.
Our home security systems, security cameras, and smart home devices and sensors, or those of our affiliates, may collect certain sensor, technical and monitoring information. Depending on how you use these products and services, this information may be collected continuously and for lengthy periods of time. 

bottom of page